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What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is Camiseta Vitolo Atletico Madrid , - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!
Respect the customer! Just about as plain as the nose on your face Right? Wrong!
How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies Camiseta Diego Costa Atletico Madrid , can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 ? are you reeling yet??? That translates into a lot of dough!!! Wouldn't it be easier to be pay attention and be nice the first time around???
Customers- they are your business- You need them- they don't need you. They are your most valuable commodity and it doesn't take a lot for them to be disloyal- on the other hand- develop trust ? and it won't matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
?Unprofessional greetings
?Staff who do not know company mission statement
?Staff who do not know the product
?Staff who do not understand that the customer is the only reason they are getting a paycheck this week
?Management who don't listen to staff on how to ?fix? customer service
?Giving the front line staff the authority to ?fix ? a customer problem on the spot
?Respect a customers time
Responsibility
?Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
?When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others
?The customer is always right. Don't challenge them Camiseta Gelson Martins Atletico Madrid , remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.
?Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.
?IF this is your policy- make sure the customer KNOWS this before buying.
?Personally Camiseta Rodri Atletico Madrid , I believe that a refund is more respectful to your client. You may not have another product that they WANT or NEED. To make them buy something they DON?T want just because you have their money- leaves a bad taste in their mouth and they will think twice before shopping at your establishment again.
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28.12.2019 06:37
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